Refund and Return Policy

RETURNS

Eco Wipes will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 7 days of purchase; no refund will be made for products that have been opened, used or are returned damaged.

To return a product please contact info@eco-wipes.com.au

All shipping costs for returns are the responsibility of the customer. 

If the product purchased is defective, please email us at info@eco-wipes.com.au prior to returning the products and we will work with you to resolve the issue.  

In the event your order arrives to you damaged, please email us at info@eco-wipes.com.au and we will work with you to resolve the issue. 

 

Please return your order to: 

 

We will notify you via email once your return has been received and approved. The refund will be processed to the original method of payment.

*We recommend using a tracked service to return the goods as all transport risks are borne by the sender.