Shipping Information

At ECO Wipes, we aim to keep shipping as fair and transparent as possible while ensuring your order arrives safely and efficiently.

Where We Ship From

All orders are dispatched from our warehouse in Truganina, Victoria.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the weight of your order.

This allows us to provide more accurate shipping rates and helps ensure customers only pay for the shipping required to deliver their order.

Free Shipping

We offer FREE shipping on orders over $150 to eligible metro areas across Victoria, New South Wales and South Australia.

Free shipping eligibility is automatically calculated at checkout based on your postcode and order value.

Regional & Remote Areas

Due to the significantly higher freight costs associated with regional and remote deliveries, shipping charges for these locations are calculated separately at checkout.

This ensures we can continue providing Australia-wide delivery while keeping our pricing fair for all customers.

Delivery Timeframes

Once your order has been fulfilled the estimated delivery times will vary depending on your location:

• Metro areas: 2–5 business days

• Regional areas: 3–7 business days

• Remote areas: 5–10 business days

Please note delivery times are estimates only and may vary during peak periods.

Order Tracking

Once your order has been dispatched, you'll receive tracking details via email so you can follow your delivery every step of the way.

Questions?

If you have any questions about shipping, delivery timeframes or your order, please contact our team at info@eco-wipes.com.au